Frequently Asked Questions

Buygiftstore Happiness Help Center

     

    • How do I make changes to my account/subscription?

    Please login to your account to make changes to your subscription or other account information. If you have forgotten your password, click 'Forgot your password?'

     

    • Where are Buygiftstore Cards made?

    Buygiftstore designs and handcrafts each pop-up card with high-quality paper stock.

    Unlike traditional greeting cards and similar items, Buygiftstore's products can take several months to design and engineer alone. We only use premium GSM high-quality paper before each item is individually cut, hand-assembled, and inspected for quality.

    We are patent pending and have copyright filed on every one of our designs. 

     

    • How will my order arrive?

    All card orders come in a brown mailer with fast local logistics.

    • Is the packaging recyclable?

    Every Buygiftstore card, accompanying envelope, and a paper insert with product and company information is 100% recyclable. If you'd like to recycle our packaging, please find a drop-off point near you.

     

    • Do your cards need extra postage?

    Rates can vary depending upon the courier you choose to use; however, if you are using the U.S. Postal Service (USPS), the following postage is recommended:

    • Classic (5" x 7"): 2 stamps (Most Common)
    • Standard (5.9" x 8 ¼"): 2 stamps
    • Gift Card Holder (5 x 3" ): 1 stamp
    • Notecards (3.75 x 5.125"): 1 stamp

    Buygiftstore Flowers, our larger-form standalone bouquets, come packaged in a protective paper envelope. For shipping, we recommend placing the envelope inside of a 12x15 inch mailer to ensure it arrives safely to your recipient. This bouquet weighs 6 ounces — please visit your local post office or shipping store for varied shipping and pricing options.

     

    • How will I know when something is back in stock?

    Make sure you shop our entire collection - we have over 300 designs to choose from! Check back frequently as we are continually replenishing our inventory.

     

    • What is considered a 'business day'?

    A business day is an official working day. Monday through Friday are considered business days, but holidays* and weekends are not.

    Please see our shipping policy for more details.

    *All holidays will be factored into your order delivery window.

     

    • How do I stay up to date on news and new products?

    Scroll down to the bottom of this page, enter your email address, and click 'Subscribe' to sign up for our mailing list!

     

    • How do I unsubscribe from your catalog?

    Please get in touch with our Customer Service team to unsubscribe from our catalog, and we will remove you from our mailing list. Removal from our catalog list can take 1 to 2 mailing cycles.

    You can contact our Customer Service team via email or by the chatting window on the screen during our regular business hours:

    • Monday - Friday, 9am - 9pm ET
    • Saturday - Sunday, 9am - 6pm ET

     

    • How do I unsubscribe from your emails?

    To unsubscribe from Buygiftstore emails, please select the 'Unsubscribe' link at the bottom of any marketing email you received. That may take up to 48 hours to go into effect, but it will ensure you are removed from our mailing list.

     

    • Can you make a custom-designed card for me?

    If you are interested in a custom Buygiftstore card for your business or special occasions, reach out to our Customer Service team. They can provide details on pricing and quantities.

     

    • I own a store, and I would love to sell your pop-up cards! Do you have a wholesale option?

    We sure do! And we're thrilled that you would love to bring the magic of Buygiftstore to your customers. To get started, get in touch with our Customer Service team. 

     

    • What web browsers do you support?

    Our website is designed to work best and is tested in the following browsers:

    Desktop Browsers:

    • Mac / Windows: Chrome & Firefox
    • Mac: Safari
    • Windows: IE11 & Edge

    Mobile Browsers:

    • iOS & Android: Chrome, Safari, Facebook & Instagram 

     

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